frequently asked questions
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faqs
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Q: How early should I arrive?
A: We recommend arriving at least 10 minutes before your booked activity time.
Q: Do I need to sign a waiver?
A: Some activities may require a safety waiver to be completed prior to participation.
Q: What if I have a medical condition or accessibility requirements?
A: Please contact the venue in advance so we can discuss any necessary accommodations and ensure a safe experience.
Q: Can I book multiple activities together?
A: Yes! We offer packages for parties, corporate events and group bookings.
Q: What should I wear?
A: Comfortable clothing and flat, closed-toe shoes are recommended for all activities.
Q: Do children need supervision?
A: Yes, all guests under 16 must be supervised by a responsible adult at all times.
Q: Do activities have age or height restrictions?
A: Yes. Certain activities have minimum age requirements for safety reasons. Please check individual activity details before booking.
Q: Do I have to wear the vest/pack?
A: We recommend wearing the pack for full gameplay accuracy. However, the phaser also records scoring if needed.
Q: What should I wear?
A: Comfortable clothing and closed-toe shoes are recommended. We provide a laser pack and phaser.
Q: How long does a game last?
A: Each session lasts approximately 20 minutes, including safety briefing and gameplay.
Q: What is the minimum age?
A: Recommended age is 6+.
Q: Is it safe?
A: Yes. The equipment uses infrared technology (similar to a TV remote) and is completely safe.
Q: What is Laser Tag?
A: Laser Tag is a team-based game played inside a themed arena where players score points by tagging opponents using safe infrared equipment.
Q: How many players can play on one lane?
A: Up to 6 players per lane.
Q: Are bumpers and ramps available for children?
A: Yes, automatic bumpers can be activated per player.
Q: Can I bowl in my own shoes?
A: Yes. Flat, closed-toe shoes are recommended. Heels and open-toe shoes are not permitted.
Q: How long does a game take?
A: Approximately 10 minutes per person, per game (depending on group size).
Q: Is there a time limit?
A: No — you can play as long as you have credit on your card.
Q: Can I win prizes?
A: Yes. Digital ticket-winning games allow you to redeem prizes at our prize counter.
Q: How do the arcade games work?
A: Games operate using a reloadable play card that can be topped up at kiosks or reception.
Q: Is it physically demanding?
A: It’s energetic and fast-paced but suitable for most fitness levels.
Q: How many players can play?
A: 4–6 players can compete at once, depending on configuration.
Q: What are Flashpads?
A: Flashpads are interactive, light-up floor tiles where players compete in reaction and speed-based games by stepping on illuminated panels.
Q: How long is a session?
A: Sessions typically last 60 minutes.
Q: What is the minimum age?
A: 5+.
Q: What is the Neo Digi Box?
A: A digital interactive wall projecting various games where players throw balls or hit illuminated targets.
Q: How long can we book for?
A: Sessions are typically 1–2 hours and may be extended subject to availability.
Q: Can we order food and drinks to the room?
A: Yes, full food and drink service is available during your session.
Q: How many people can fit in a room?
A: Capacity ranges from approximately 10–15 guests depending on the room size.
Q: Are the karaoke rooms private?
A: Yes, all rooms are fully private for your group
Q: What footwear is required?
A: Trainers or flat, closed-toe shoes must be worn.
Q: What is the minimum age?
A: Recommended 4+.
Q: What is Total Football?
A: A football challenge where players aim at projected targets on screen, with multiple game modes available.
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