1. Who We Are

Mega City Slough is an indoor leisure and entertainmentvenue located in Slough, United Kingdom.

Data Controller: Jeet Grewal

Mega City Ltd

Address: Mega City, 233-249 High Street, Slough, SL1 1BN

Email: info@mega-city.co.uk

2. Personal Data We Collect

• We collect and process personal data that youprovide to us directly or that is generated through your interaction with ourvenue, including:
• Name and contact details (email address, phone number)
• Booking details, including activity type, date,time, and number of participants
• Payment and transaction records (processed securely via third-party payment providers)
• Communications relating to changes, cancellations, or operational updates
• CCTV footage captured on our premises

3. How We Use Your Personal Data

• We use your personal data for the followingpurposes:
• To manage bookings, cancellations, rebooking’s,and participant changes
• To contact you if there is a significant impactto your booked activity
• To manage group, party, and private hirebookings
• To ensure the safety and security of guests,staff, and property
• To comply with legal, health and safety, andregulatory obligations
• We do not use your personal data for unrelatedpurposes.

4. Lawful Basis for Processing

• We process your personal data under thefollowing lawful bases:
• Contractual necessity – to fulfil your bookingand provide the booked activity
• Legal obligation – including health and safetyrequirements
• Legitimate interests – to operate safely, manageincidents, and protect our venue
• Consent – where required (for example, ifmarketing communications are introduced)

5. Data Retention

• We retain personal data only for as long asnecessary to fulfil the purpose it was collected for, including operational andlegal requirements.
• Booking and contact data is retained in linewith business and accounting needs
• CCTV footage is stored securely and retained fora maximum of 30 days, unless required for investigation or legal purposes

6. CCTV

• CCTV operates throughout Mega City Slough forthe purposes of safety, security, and crime prevention.
• Footage is:
• Stored securely on protected servers
• Accessible only to authorised personnel
• Retained for no longer than 30 days, unlessrequired for investigation
• Mega City operates an internal CCTV policy thatcomplies with UK data protection laws.

7. Data Security

• We take appropriate technical and organisationalmeasures to protect your personal data, including secure servers and restrictedaccess controls.
• Only authorised personnel have access topersonal data where it is required for operational purposes.

8. Sharing Your Data

• We do not sell or trade personal data.
• Your data may be shared only where necessarywith:
• Booking and payment service providers
• IT and system providers supporting ouroperations
• Authorities where required by law
• All third parties are required to handle yourdata securely and lawfully.

 9. Children’s Data

• Children under the ageof 12 must be accompanied by an adult at all times.
• Where personal data relating to children iscollected (such as party bookings), this is provided by a parent or guardianand used solely for booking and safety purposes.

10. Your Data Protection Rights

• Under UK GDPR, you have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data where applicable
• Restrict or object to processing
• Withdraw consent where consent has been given
• Requests can be made by contacting us using thedetails above.
• You also have the right to raise a concern withthe Information Commissioner’s Office (ICO).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Themost current version will always be available on our website or upon request atreception.

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